Get In Touch

+86 13721420444

sales@longoneindustry.com
zzlongone@gmail.com

Tongxu County, Kaifeng City, Henan, China

Frequently Asked Question!

What is the lead time/delivery time?

We ensure shipment within 1-2 weeks. During peak production seasons, we will communicate any potential changes to the schedule in advance.

Is there installation guidance after we receive the machine?

Yes. We have a professional technical team and dedicated after-sales support to promptly solve any issues encountered during installation and production.

What if we cannot operate the machine after receiving it?

An operation manual and video demonstration are included with the machine for guidance. Additionally, our professional after-sales service team will offer online guide for operation.

How long is the machine’s service life?

Built for durability. Key components like the heavy-duty chain drive and reinforced frame are designed for continuous industrial use. With proper maintenance, the machines can last for many years. Regular wear parts (like rollers) are easily and affordably replaceable.

How about your warranty period?

We offer 12 months warranty, during the warranty period, if any part is damaged by non-human factors, we will replace it with a new one free of charge.

How can we obtain spare parts for the machine?

We provide extra spare parts for vulnerable components and accessories. Spare parts damaged by non-human factors will be sent for free, with free delivery within a 1-year warranty period.